Yes. Shipping is free on every order with no minimum spend. The total shown at checkout is the total charged, and nothing further becomes payable on delivery.

We deliver to addresses within the United States only. We are unable to ship outside the country, and we do not deliver to PO boxes.

Orders are prepared in 1 to 3 business days (Monday to Friday) and travel for a further 6 to 10 business days, giving a total of 7 to 13 business days from the date you order. Full detail is in our Shipping Policy.

Yes. Our daily cutoff is 6:00 PM (18:00) EST. Orders placed before it enter preparation the same business day; anything after it, or on a weekend or public holiday, starts the next business day.

No. Your parcel ships domestically from our warehouse in Mifflinburg, Pennsylvania, so no customs duty, import tax, or brokerage fee applies.

You receive a dispatch confirmation by e-mail with a tracking number and a direct link as soon as the parcel is handed to the carrier. You can also follow it from our Track Your Order page.

Allow 1 to 3 business days (Monday to Friday) after dispatch for the first scan. The label is created before the parcel physically enters the carrier network, so a quiet tracking page in that window is expected.

A pause of a day or two between scans is normal. If nothing changes for several business days, or the delivery estimate has clearly passed, e-mail your order number to info@harrington-wells.com and we will query it with the carrier.

Check any location named in the tracking detail and ask others at the address and immediate neighbours. If the parcel is still missing, contact us within 7 days so we can open an investigation and arrange a replacement or refund.

Returns are accepted where the request reaches us no later than 30 days after delivery. The item must be unworn and unused, with original tags attached and in its original packaging. Full conditions are in our Return and Refund Policy.

E-mail info@harrington-wells.com with your order number and the item concerned. We reply within one business day with authorization and the correct return address. Parcels sent without authorization cannot be processed.

For a change of mind or a sizing preference, return shipping is at your cost. Where an item arrived damaged, faulty, or incorrect, we cover it. We charge no restocking fee in any case. See our Return and Refund Policy.

We inspect each return on arrival and confirm by e-mail. Approved refunds go back to the original payment method within 7 business days (Monday to Friday). Your bank may take a little longer to display the credit.

The quickest route to a different size or colour is to return the original for a refund and order the replacement straight away. If you would rather exchange directly, contact us and we will arrange it subject to stock.

The methods shown to you at checkout are the ones we accept. We do not take bank transfer, cheque, or cash on delivery, and we never ask for payment outside the checkout. See our Payment Policy.

Payment is authorized and taken when you complete the order, and preparation begins once it is confirmed. If a payment is declined, no order is created and no amount is taken.

Yes, while it is still in preparation and at no cost. Contact us as soon as you can with your order number. Once the parcel has been dispatched it can no longer be stopped, and the standard return process applies instead.

The store runs over an encrypted TLS connection and card details are handled by PCI DSS certified providers. Full card numbers are never stored on our systems and are not visible to our staff.

Each product page lists measurements and fibre content. Compare your own measurements against the chart on the page rather than relying on the size you usually wear, since cut and fabric change how a garment sits. If you are between sizes, send us your measurements and we will advise.

Follow the care label sewn into the garment; it takes precedence over any general guidance. As a rule, wash knitwear cool and dry it flat, keep fabric softener away from technical fabrics, and store heavier pieces folded rather than hung.

Tell us within 7 days of delivery, with your order number and clear photographs. Once reviewed we will offer a replacement, an exchange, or a full refund, and we pay the return shipping in these cases.

Our team is available Monday to Friday, 9:00 AM to 5:00 PM (EST) and aims to answer within 24 hours. Reach us through the Contact Us page, by e-mail at info@harrington-wells.com, or by phone on +1 (424) 724-4994.