Return & Refund Policy
This policy explains how Harrington & Wells handles returns, exchanges, cancellations, and refunds. Please read it before sending anything back, so that your return can be processed without delay.
Return eligibility
Returns are accepted where the request reaches us no later than 30 days after your order was delivered. Every item sent back must satisfy each of the following:
- Unworn and unused, with no signs of wear, marks, or odour
- Original tags still attached and undamaged
- Returned in its original packaging
- Accompanied by proof of purchase or the order number
How to request a return
Write to info@harrington-wells.com with your order number and the item you wish to send back. We reply within one business day with authorization and the correct return address. Parcels sent without authorization, or to any other address, cannot be processed or refunded.
Return shipping costs
Where a return is due to a change of mind or a sizing preference, the cost of return shipping is yours. Where an item reached you damaged, faulty, or incorrect, Harrington & Wells covers that cost. We recommend a tracked service, as we cannot accept responsibility for a return that goes missing on its way back to us.
Restocking fees
We charge no restocking fee on any return.
Damaged, defective, or incorrect items
Inspect your order on arrival. If something is damaged or faulty, if the wrong item was sent, or if part of the order is missing, tell us within 7 days of delivery. Include your order number and clear photographs. Once reviewed, we will offer a replacement, an exchange, or a full refund, and we pay the return shipping in these cases.
Exchanges
The fastest route to a different size or colour is to return the original item for a refund and place a new order, which avoids waiting for the return to reach us before the replacement ships. If you would rather exchange directly, contact us and we will arrange it subject to availability.
Cancelling an order
An order can be cancelled at no cost while it is still in preparation. Contact us as soon as possible with your order number. Once the parcel has been dispatched the order can no longer be stopped, and the standard return process applies after it arrives.
Refund method and timeline
We inspect every return on arrival and confirm by e-mail whether the refund is approved. Approved refunds are returned to the original payment method within 7 business days (Monday to Friday). Your bank or card issuer may need additional time before the credit appears on your statement. If 14 days have passed since approval and nothing has reached you, write to us and we will trace it.
Non-returnable items
For hygiene reasons, pierced jewellery and underwear cannot be returned once the sealed packaging has been opened. Anything sold as final sale, along with gift cards, sits outside the return window entirely. None of this affects your rights where an item is faulty.
Where this policy applies
This policy covers purchases made directly through this website. Items bought from a third-party retailer must be returned to that retailer under its own terms.
Contact us
Questions about a return are answered on our FAQ page or through the Contact Us page. Delivery timeframes are set out in our Shipping Policy.
Contact Information
Store name: Harrington & Wells
Company name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Ste 413 E227, Cheyenne, WY 82001, United States
Warehouse address: 393 Stoney Acres Rd, Mifflinburg, PA 17844, United States
E-mail: info@harrington-wells.com
Phone number: +1 (424) 724-4994
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours.