Shipping policy
This policy sets out how Harrington & Wells prepares, ships, and delivers orders, and what timeframes you can expect after checkout. It forms part of our Terms of Service.
Order processing
Every order is picked, checked, and packed at our warehouse before it leaves us. Preparation takes 1 to 3 business days (Monday to Friday). Weekends and United States public holidays are not counted as business days. You receive a dispatch confirmation by e-mail the moment the parcel is handed to the carrier.
Order cutoff time
Our daily cutoff is 6:00 PM EST. Orders received before the cutoff enter preparation the same business day. Orders received after it, or on a weekend or public holiday, begin preparation on the following business day.
Delivery estimates
- Processing: 1 to 3 business days (Monday to Friday)
- Transit: 6 to 10 business days (Monday to Friday)
- Total estimated delivery: 7 to 13 business days (Monday to Friday) from the date the order is placed
These figures are estimates rather than guarantees. Carrier backlogs, severe weather, and seasonal peaks can extend them beyond our control.
Shipping costs
Shipping is free on every order, with no minimum spend and no threshold to reach. The total shown to you at checkout is the total charged. We add no handling surcharge, and no further amount becomes payable on delivery.
Shipping destinations
We ship to addresses within the United States only, and we are unable to deliver outside it at this time. We do not deliver to PO boxes. Because your parcel is dispatched domestically from Pennsylvania, no customs charges, import duties, or brokerage fees arise on your order.
Fulfillment and carriers
Orders are prepared and dispatched from our warehouse at 393 Stoney Acres Rd, Mifflinburg, PA 17844. Delivery is handled by established United States carriers, including USPS, with the final leg completed by whichever carrier serves your delivery address.
Order tracking
Your dispatch confirmation contains a tracking number and a link. Allow 1 to 3 business days (Monday to Friday) after dispatch for the first scan to appear, since a label is generated before the parcel physically enters the carrier network. A tracking page that has not yet updated does not mean the parcel is missing.
Delays and disruptions
If tracking has shown no movement for several business days, or the estimate above has clearly passed, send your order number to info@harrington-wells.com. We will raise the case with the carrier and keep you informed until it is settled.
Incorrect or undeliverable addresses
Please check your shipping address carefully before completing checkout. We can amend an address only while the order is still in preparation. A parcel returned to us as undeliverable because of an incorrect or incomplete address will be reshipped once you confirm the corrected details, or refunded if you prefer.
Lost or damaged packages
Should a parcel arrive damaged, or be confirmed lost in transit, contact us within 7 days of the delivery date or the last tracking update. Photographs help us resolve a damage claim quickly. We will open an investigation with the carrier and arrange a replacement or a full refund.
Questions
Anything not covered here is answered on our FAQ page, or you can reach us through the Contact Us page. Returns are handled separately under our Return and Refund Policy.
Contact Information
Store name: Harrington & Wells
Company name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Ste 413 E227, Cheyenne, WY 82001, United States
Warehouse address: 393 Stoney Acres Rd, Mifflinburg, PA 17844, United States
E-mail: info@harrington-wells.com
Phone number: +1 (424) 724-4994
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours.