Track Your Order

Every Harrington & Wells order ships with tracking. This page explains when your tracking details arrive, how to read them, and what to do if something looks wrong.

Where to find your tracking number

When your parcel is handed to the carrier we send a dispatch confirmation by e-mail containing the tracking number and a direct link. Use that link to check the current status at any time. If the e-mail has not arrived, check your spam folder before contacting us.

When tracking starts moving

Allow 1 to 3 business days (Monday to Friday) after dispatch for the first scan to appear. A label is created before the parcel physically enters the carrier network, so a tracking page showing no movement in that window is normal and does not mean the parcel is lost.

How long delivery takes

Processing: 1 to 3 business days (Monday to Friday)
Transit: 6 to 10 business days (Monday to Friday)
Total estimated delivery: 7 to 13 business days (Monday to Friday) from the date the order is placed

Our daily cutoff is 6:00 PM (18:00) EST. Orders placed after it begin processing the next business day.

Tracking has not updated

A pause of a day or two between scans is common, particularly between sorting facilities. If nothing changes for several business days, or the estimate above has clearly passed, send your order number to info@harrington-wells.com. We will open an inquiry with the carrier on your behalf.

Marked delivered but not received

Check any location named in the tracking detail, and ask others at the address and immediate neighbours. Carriers occasionally scan a parcel as delivered shortly before it arrives. If it is still missing, contact us within 7 days so we can start an investigation and resolve it with a replacement or a refund.

Full delivery terms are in our Shipping Policy. If you want to send something back, see our Return and Refund Policy or the FAQ page.

Contact Information